Order Processing
Orders are prepared after payment authorization and any necessary order review are complete. The processing or delivery estimate shown at checkout or in the order confirmation is an estimate rather than a guarantee.
When no shipping timeframe is stated, we will ship within the period required by applicable law. If we cannot ship within the stated or legally required timeframe, we will provide notice and offer the options required by applicable law, which may include agreeing to a revised shipment date or cancelling for a refund.
Shipping Rates and Destinations
Available shipping methods, destinations, and charges are calculated at checkout based on the delivery address and the products in the order. Taxes, duties, and other government charges, when applicable, are the customer's responsibility unless checkout states otherwise.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs correction. We cannot guarantee that an address can be changed after fulfillment begins. Additional carrier or reshipment charges resulting from an incorrect address may be the customer's responsibility.
Tracking and Delivery
Tracking information will be provided when available. Carrier scans and estimated delivery dates are controlled by the carrier and can change because of weather, service interruptions, peak-volume conditions, address issues, or other circumstances outside our control.
Delayed, Missing, or Damaged Shipments
If tracking shows an unusual delay, a package is marked delivered but cannot be located, or the shipping carton arrives damaged, contact us promptly through the Contact page with your order number. We may ask you to confirm the address, check with household members or neighbors, retain packaging, provide photographs, or assist with a carrier claim.
House Ops Supply Co. will work in good faith to resolve confirmed shipping errors, lost shipments, or transit damage. The available remedy may include replacement, reshipment, missing components, or a refund, depending on the circumstances and carrier investigation.
Split Shipments
An order may arrive in more than one shipment. When this occurs, separate tracking details may be provided and additional shipping charges will not be added unless disclosed and accepted before purchase.
This policy does not limit any rights that cannot be waived under applicable law.